The migration to new supplier process

Introduction: A Migration Playbook for a Smooth Transition

Migrating a digital product or platform from one provider to another can be a daunting process, often filled with uncertainty and challenges. At Agifly, we specialize in seamless transitions, ensuring that projects move forward smoothly while maintaining or enhancing quality. Our Migration Playbook is designed to make this process as efficient as possible, allowing businesses to focus on their core activities while we handle the technical intricacies of taking over from a previous supplier.

In this post, we’ll walk you through our approach, grounded in five key principles, and show how we applied these to our work on Cycloparking, Belgium’s national bike parking platform.

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5 Key Principles of the Agifly Migration Playbook

Evaluate and Understand the Existing Solution

Before any migration begins, it’s essential to perform a thorough evaluation of the existing system. This includes an in-depth review of the platform’s architecture, codebase, and user experience. At Agifly, we prioritize understanding not just what works, but where the weaknesses are. This helps us anticipate challenges and ensures we don’t disrupt what’s already working for the client.

Minimize Downtime

One of the main concerns during any migration is minimizing disruption to users. Our team meticulously plans every step of the migration to ensure that downtime is either avoided or minimized to the bare minimum. This allows the business to maintain continuity while changes are made behind the scenes.

Communicate Transparently with Stakeholders

Migration is not just a technical process—it involves multiple stakeholders who need to be kept informed throughout the transition. From the business side to end-users, Agifly ensures that communication is clear, timely, and tailored to each stakeholder’s needs.

Document and Preserve Knowledge

One of the risks of taking over from a previous supplier is the potential loss of knowledge. To mitigate this, we focus on preserving and expanding documentation during the migration process. This ensures that the new team can build on previous work rather than starting from scratch.

Enhance and Optimize

A migration isn’t just about taking over; it’s an opportunity to improve. Agifly doesn’t just copy the existing solution—we seek to optimize it. Whether that’s through improving performance, updating technology, or introducing a better user experience, we always look for opportunities to enhance the product while maintaining its core functionalities.

Example: Migrating Cycloparking’s Platform

Seamlessly Taking Over Cycloparking’s Bike Parking Platform

Cycloparking, Belgium’s national bike parking platform, provides cyclists with a secure, easy-to-use tool to find, book, and manage parking spaces across the country. When Agifly was tasked with taking over the platform from the previous supplier, we knew we had to ensure a smooth handover, while also improving user experience and operational efficiency.

Our Migration Process

Evaluation of the Existing System

The first step in our migration process was a thorough assessment of Cycloparking’s existing platform. We reviewed the codebase, technical infrastructure, and user flow to identify both strengths and areas for improvement. By conducting a deep dive into their technology stack, we discovered opportunities to streamline the performance of the platform and enhance its scalability for future growth.

Planning for Minimal Downtime

With Cycloparking being a service relied upon by thousands of users daily, minimizing downtime was critical. Our team created a detailed migration plan, carefully selecting off-peak hours for technical transitions and ensuring backup systems were in place. As a result, the switch was nearly invisible to users, who experienced uninterrupted access to the platform.

Stakeholder Communication

Clear communication was key in this project. We kept Cycloparking’s team in the loop at every stage, from initial assessments to the final handover. Regular updates and transparent timelines ensured that there were no surprises, and both technical and non-technical stakeholders knew exactly what to expect during the migration process.

Preserving and Expanding Knowledge

A major challenge in this takeover was the knowledge gap left by the previous supplier. To mitigate this, we made it a priority to preserve all documentation and expand it where necessary. Our team worked closely with Cycloparking to ensure that institutional knowledge was transferred effectively, and we developed new technical documentation to future-proof the platform.

Enhancements Post-Migration

After the successful migration, we didn’t stop there. We improved the platform’s performance by optimizing the database and refactoring some of the existing code. Additionally, user feedback was collected to make incremental enhancements to the UI and overall user experience, ensuring Cycloparking not only maintained its service standards but improved upon them.

Conclusion

Migration Without Compromise

Migrating from one supplier to another doesn’t have to be a disruptive or risky process. At Agifly, our Migration Playbook ensures that transitions are seamless, efficient, and open doors to future improvements. Our collaboration with Cycloparking is just one example of how we take over and enhance digital platforms, giving businesses the confidence that their product is in capable hands.

 

Whether you’re looking to transition to a new supplier or simply improve an existing digital platform, our team is ready to guide you through the process.

Next Steps

If you’re planning a migration or need support in improving your digital platform, Agifly can help. Contact us to discuss how we can collaborate on your next project.

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